Hair Return Policy

ALL SALES ARE FINAL, due to the nature of this business. 

Exchanges (if applicable) 

  • We only replace items if we have sent you the wrong item 
  • If you need to exchange an item, for the same item, send us an email at info@qveencaakiee.com
  • Send your item to:  6300 Grelot Rd, Ste G216, Mobile, AL 36609, United States. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

WIG SIZE GUIDE



 

HOW TO MEASURE

Since all of our hair is single-drawn Remy hair (ends are left natural), your hair may include an extra 1 to 2 inches extra. This allows you to trim the ends without unnecessarily paying for extra length. Or leave them beautifully natural like most of our customers, the choice is yours.

IMPORTANT

Our wavy and curly hair is measured when pulled straight.
The length of our hair depends on the texture you choose. Our straight hair naturally falls longer because it lies completely flat when it’s measured. We measure the length of our curly hair when it is in a straight position because it has more volume for the same weight. The length of our wavy hair texture lies in-between that of the straight and curly.

This guide will help you to determine where a length will fall when placed at the top of the head. The hair will fall even longer when placed at the nape area.